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FAQ

Frequently Ask Questions

Below, you’ll find some valuable information you might find helpful.

Placing an order is simple! Just follow these steps:

  1. Browse our products and select the ones you want to purchase.
  2. Add the selected items to your shopping cart.
  3. Proceed to checkout and enter your shipping and billing information.
  4. Review your order summary and confirm the purchase.
  5. Make payment through our secure payment gateway. You’ll receive an order confirmation via email once your order is successfully placed.

We accept various payment methods to make your shopping experience convenient:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay
  • Bank Transfers (selected regions) Rest assured, our payment process is secure and your personal information is encrypted.

racking your order is easy! After your order is shipped, we’ll send you a tracking number and a link to the tracking page. You can use this information to monitor your order’s journey and estimated delivery date. If you created an account during checkout, you can also log in to view your order history and tracking details.

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a hassle-free return and refund policy. Here’s how it works:

  • You can initiate a return within 15 days of receiving your order.
  • Items must be in their original condition with all tags and packaging intact.
  • Once we receive and inspect the returned items, we’ll process your refund within X business days.
  • Refunds will be issued using the original payment method. For more details, please refer to our Returns & Refunds policy page.

Currently, we do not offer international shipping. Our services are limited to UAE only. We apologize for any inconvenience this may cause. If you’re located outside of our shipping areas, please consider checking back in the future as we continue to explore options for expanding our shipping capabilities.

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